...Your timely interventions have saved us much time and resources but more importantly, they have enabled us to meet the stipulated deadlines. With increasing global uncertainties due to the Covid-19 pandemic, I am deeply heartened to learn that PSA Cargo Solutions SEA is actively combating against these challenges which will bring about much good to the business communities. I am confident that this initiative will stand to benefit many others in need.
The customer had a shipment of six containers containing decorative materials to be put up for a Mid-Autumn Festival celebration in Chinatown, Singapore. The decorative materials consisted of some 900 lanterns, including a towering 12m-tall centrepiece depicting Chang-E, the Chinese goddess of the moon.
The customer found out that the vessel that their shipment was meant to be on was delayed, and they faced the risk of not having the materials to put up in time for the lighting ceremony. In fact, the already delayed vessel was expected to be further held up due to a suspected COVID-19 case onboard.
The customer quickly got in touch with PSA Cargo Solutions Southeast Asia (PSA Cargo Solutions) for assistance. With support from the PSA team from Beibu Gulf-PSA International Container Terminal (BPCT), containers were re-nominated onto an earlier carrier.
Top stowage of the containers was arranged at the load port to facilitate priority discharge of the containers upon the vessel’s arrival in Singapore. Operations were expedited to facilitate the vessel’s fast turnaround at Qinzhou and the vessel was given a berth on arrival in Singapore.
With PSA’s intervention, the six time-critical containers were discharged and delivered just in time for the festive celebration. The customer was deeply appreciative of PSA Cargo Solutions’ work. This is yet another strong endorsement of how PSA Cargo Solutions can help customers solve their pain points, especially during times of global supply chain disruptions.