Starting with a proof-of-concept shipment in 4Q 2018, the solution has gained traction and created a niche market segment for our customer. They have relied on this new solution to create an ‘economy’ delivery service to complement their ‘premium’ (all-air) services, further expanding their revenue in the last year.
“(We) posted record revenue of more than S$500million on the back of higher cross-border eCommerce-related activity” – Client’s business update for full year ending 31 March 2020.
The solution’s resiliency was also tested and proven this year during COVID-19, when countries restricted international air travel and air capacity in the global supply chain was abruptly reduced. Since ocean freight was relatively less affected amidst the pandemic, the customer was able to take advantage of this alternative option provided by PSA Cargo Solutions and diverted more cargo through this intermodal corridor.
Thanks to the successful partnership, the customer now entrusts PSA Cargo Solutions with an expanded scope of services – including cross-border logistics, warehousing solutions, delivery and LCL (less-than-container-load) consolidation.